Not resolved
Product or Service Quality
Style and Design

I ordered some sample pieces from JPM Beads few months ago. They said that all orders will be ready to ship within 3-4 weeks.

I paid all the money upfront because i thought it would help them in producing my samples faster (i feel *** now). I emailed them after 4 weeks and got the message that my samples would be ready next weekend. I waited until next weekend and didn't hear a thing from them. Then i emailed them again but they did not response.

So i called them but they did not pick up my call. After few days i called them again, someone picked up the call and said me that he could not speak english well so asked me to call back when the owner is at office. I waited for several hours and called the owner, he did not pick up the call. Being frustrated with their service i emailed the owner again and he advised me that my orders would be ready to ship by the weekend.

After 2 weeks i received the delivery. When i opened the box i found that my items were sent randomly. The pictures in the website looks completely different than the items i had ordered. and most of the items were sent randomly.

Some of the products i have no idea what are they. some are broken and some are without glue. I would in now way deal with them again.

I don't even want their products for free.

Very Unsatisfied customer

Sydney, Australia

Reason of review: Damaged or defective.

Monetary Loss: $150.

Preferred solution: Full refund.

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